Supporting Learning for the Design of Cables Terminations: The TDKMS System

Knowledge has been recognized as one of the most valuable assets of an organization. Advances in information technology play a major role for organizations to manage their knowledge and compete in the quality battlefield. An organizational memory is an artifact that exploits information technology to support the Knowledge Management processes. This paper presents a prototype Knowledge Management system that aims to amplify the ability of an organization to design cables’ terminations. The system comprises an expert system and an organizational memory that stores, organizes and exploits workers’ functional experience, supporting the basic knowledge and learning processes within the organization. The major consideration that drove the design of the system was the adequate treatment of designers’ functional experience, in conjunction with providing active support to designers.